Returns & Refunds Policy

At Long Wave, we want you to love your gear. If there’s an issue, we’re here to help.

🕒 Returns Window

You can return your item within 30 days of delivery for a refund or exchange, provided it’s unused and in original condition.

📦 Return Conditions

  • Item must be unused, unassembled, and in original packaging
  • Proof of purchase required
  • Return shipping is at the customer’s expense (unless faulty)

❌ Exclusions

Used kayaks, demo units, or items damaged by misuse are not eligible for return.

🔧 Faulty or Damaged Items

If your item arrives damaged or defective, contact us within 48 hours with photos and a description so we can arrange a replacement or refund.

💳 Refunds

Refunds are processed to the original payment method (including Afterpay). Afterpay refunds follow their standard processing time.

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