At Long Wave, we want you to love your gear. If there’s an issue, we’re here to help.
🕒 Returns Window
You can return your item within 30 days of delivery for a refund or exchange, provided it’s unused and in original condition.
📦 Return Conditions
- Item must be unused, unassembled, and in original packaging
- Proof of purchase required
- Return shipping is at the customer’s expense (unless faulty)
❌ Exclusions
Used kayaks, demo units, or items damaged by misuse are not eligible for return.
🔧 Faulty or Damaged Items
If your item arrives damaged or defective, contact us within 48 hours with photos and a description so we can arrange a replacement or refund.
💳 Refunds
Refunds are processed to the original payment method (including Afterpay). Afterpay refunds follow their standard processing time.